From our start in 1989 CSI International, Inc. has been a client focused and quality driven company. The main reason for our Quality Program is the instillment of quality that pays particular attention to customer’s demands, includes employees at all levels, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a base, a management plan, and a set of disciplines that are relayed to all departments and levels of the company to insure that all employees continuously reach or surpass our customer’s expectations. CSI’s upper management team has worked to organize its Cleaning Services strategy and operations to be in line with our customer’s needs, and to create and sustain a way of life with full employee involvement. Quality for CSI is a task of continued advancement, not just an observation platform. What that means is supervisors and management must communicate a standard of Cleaning Services everyone understands and believes in. To meet this challenge CSI has created the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to focus on the quality procedures throughout all segments of our business. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for assessing job performance, executing training programs and recognizing and exceeding our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers will get regular quality reports by email or hard copy. These analysis reports are capable of providing a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Cleaning Services. Every company has unique challenges that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The end result is the attainment of service excellence for the customer. CSI uses many standard validation tools to guarantee that we are continually providing the Cleaning Services promised with the best quality. CSI takes an active function in recycling and waste decrease and will abide by its customers recycling treatments. We are responsible to establish, handle, and completely support the established Recycling Program of CSI and those of each of our clients along with our staff members. Our obligations include: Corporate and Field Management, Website Managers and Supervisors: Promote the interest of our workers in the significance of environmental and recycling practices, Encourage participation and promote a favorable attitude to recycling, Function as a liaison between CSI and our clients, Assist our clients with the application of their recycling treatments, Comply with governmental regulations worrying the reduction, reuse, recycling and recovery of waste items. Business Employees: Take an active function by following the recycling treatments, Have a positive mindset towards waste decrease and recycling within your workspace, Recommend or suggest methods of minimizing waste. At our Customers' facility-- All CSI staff members need to follow the center's recycling program and the following steps: Use separate containers to gather recyclable documents, Gray brute with black liner is for collecting garbage, Blue brute with clear liner is for collecting recycling paper, Usage different containers to collect recyclable papers, Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Collect shredded paper in clear liners and put it in the recycling compactor or container for proprietary information, Do not throw away disposable gloves in the trash containers, Recycle all packing products for our cleaning items, Consult with your Manager or the Recycling Planner of the facility for any extra details concerning the center's recycling treatments. CSI DECREASES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Usage different containers for garbage and recyclable materials at your desk and main places, Print double sided (saves approximately 50%), Uses paperless payroll system to reduce paper checks to help decrease the general environmental footprint of our organization, Print just when required, Evidence checks out documents for mistakes prior to printing to prevent waste, Sends out e-mail memos to save paper, Avoids printing e-mails, Evaluates any hard copy storage, change with a back- up hard disk for central storage, Uses email rather of sending letters by post, Changes devices off entirely at night and at weekends, Puts devices on power save where possible, Purchases resilient equipment, Has paper recycling stations beside copy machines and printers, Utilizes energy effective light bulbs (Usually they take in 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal blood circulation, Recycles tidy side of utilized paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Attempts to utilize paper for more than one purpose, Reuses incoming packaging and boxes for outgoing shipments, Gets rid of plastic drink cups from the water cooler and use reusable mugs, Repair works furniture where possible or donate it to charity, Shreds low-quality paper and use as product packaging. RECYCLES: Recycles our dominant product (most likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and beverage cans, throws caps and covers in the garbage, Recycles toner and inkjet cartridges, Recycles office furniture, Recycles batteries, Recycles our IT Hardware and mobile phones.