From the beginning in 1989 CSI International, Inc. has always been a client focused and quality demanding company. The main reason for our Quality Program is the instillment of quality that pays particular attention to customer’s needs, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are relayed to all departments and levels of the company to make sure that we continuously meet or exceed our customer’s requirements. CSI’s senior management team has committed to organize its Facilities Services strategy and operations around our customer’s needs, and to create and sustain a way of life with high employee participation. Quality for CSI is a task of continuous improvement, not just an examination protocol. What that means is supervision and management must enforce a set directive of Facilities Services every employee follows and trusts. To achieve this goal CSI has established the job of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality procedures throughout all departments of our company. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our top levels for evaluating job performance, executing training programs and identifying and exceeding our client’s expectations. With this in mind CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our clients receive periodic quality reports by email or hard copy. These update overview documents will provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Facilities Services. Every facility has unique situations that demand we customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the achievement of service excellence for the customer. CSI uses many traditional validation tools to ensure that we are continually providing the Facilities Services promised with the best quality. The Green Seal Requirement for Commercial and Institutional Cleansing Solutions GS-42, develops ecological requirements for cleaning up provider of industrial, public, and institutional buildings, consisting of in-house and external cleaning company, to develop a green cleansing program that safeguards human health and the environment. The standard takes a systems approach with cleaning. Guidance is offered tools and items utilized for cleansing (exactly what is used for cleaning) and consists of staff training and planning (how cleaning is done). The requirement likewise includes focus on ecological enhancements that reduce toxicity, waste, and direct exposure to both building residents and custodial personnel. The standard can act as a tool to help companies start to take action to enhance their cleaning service and is offered for Green Seal accreditation. Benefits of G42: Trusted by Buyers, No Conflict of Interest, Show Leadership, Open Doors to New Service.