From the day our doors opened in 1989 CSI International, Inc. has always been a customer oriented and quality demanding organization. The main reason for our Quality Program is the establishment of a quality culture that pays particular attention to customer’s expectations, includes employees at all levels, continuously measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management plan, and a set of disciplines that are relayed to all facets of the organization to insure that all employees continuously reach or surpass our client’s requirements. CSI’s senior management team has committed to organize its Facilities Services strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a culture with high employee involvement. Quality for CSI is a process of continuous advancement, not just an inspection program. What that means is supervisors and management must relay a set directive of Facilities Services the line worker comprehends and has faith in. To reach this high mark CSI has created the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to directly oversee the quality process throughout all segments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for gauging job performance, executing training programs and identifying and surpassing our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our clients receive regular quality reports by email or hard copy. These analysis reports will provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Facilities Services. Every company has unique challenges that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the achievement of service excellence for the client. CSI utilizes several standard validation tools to ensure that we are consistently providing the Facilities Services promised with uncompromising quality. CSI's environmentally accountable products combined with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible products, including low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning "green" helps in lowering exposure to potentially hazardous chemicals that can threaten the health and wellness of structure occupants, visitors and the cleansing personnels plus decreasing the unfavorable impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Increase Worker Efficiency, Improve Spirits, Reduce Sick days and Associated Health Care Costs, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Packaging. LEED is a product of the United States Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it is consistent with the governing principles, objectives objectives and procedures of the Council, and it constantly amasses input from USGBC membership and outdoors professionals whose participation represents a diverse and broad coalition of structure industry stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most comprehensive, authoritative and well recognized accreditation standard that distinguishes green buildings by style, building and operation from the rest of the market, is a style guideline to move structure construction and operation towards sustainability, Is an integrated green building style training program. Utilization of micro fiber mops and cleaning up clothes where applicable, Encouraging customers to use only "Green Sealed" consumables products, Administer center recycling programs, Install and use washer and clothes dryer facilities to wash micro fiber mops and clothing where suitable, Circulation of our survey cards to gather occupant feedback so that we can assess and enhance our procedures and procedures, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing digitally saving where facilities approval where possible. CSI can help you reach LEED Accreditation by carrying out the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.