From our start in 1989 CSI International, Inc. has always been a customer focused and quality demanding organization. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s needs, includes every employee, continuously measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are relayed to all facets of the organization to insure that we consistently reach or exceed our client’s requirements. CSI’s upper management team has committed to organize its Night Janitorial Services strategy and operations around our customer’s needs, and to create and strengthen a way of life with full employee involvement. Quality for CSI is a task of continued improvement, not just an examination protocol. What that means is supervision and management must communicate a set directive of Night Janitorial Services everyone follows and trusts. To reach this high mark CSI has established the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality procedures throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for measuring job performance, implementing training programs and acknowledging and exceeding our client’s expectations. With this in mind CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our customers receive periodic quality reports by email or hard copy. These inspection documents are capable of providing a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Night Janitorial Services. Every company has unique situations that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The end result is the achievement of service excellence for the customer. CSI utilizes many traditional validation tools to guarantee that we are consistently providing the Night Janitorial Services promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is devoted to providing a clean and healthy workplace for all our staff and yours. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton lead the building managers of more than 100,000 federally owned or operated buildings worldwide to start using green cleaning products. Executive Order 13101 also established what green cleaning was for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of goods that minimize indoor pollution while reducing environmental pollution and favor renewable materials. Maintenance of a healthy environment is the shared responsibility of supervisors and staff at every stage of the CSI company. Every staff member is trained and held responsible to reach the goal of minimizing the exterior’s impact on the local territory and to highlight and exercise environmentally safe, low impact cleaning chemicals and procedures. CSI comprehends that the principle of stewardship-- "the duty for managing, monitoring the quality or performing, state or condition of a industrial or institutional building"- is important to the green cleaning viewpoint and integral to the success of our green cleaning program. CSI is devoted to follow a set of stewardship principles that have actually been established by pioneers of the green cleaning motion. These principles will help in our efforts to be great stewards of the buildings we service, their residents, our employees, and the general environment. Clean for health very first and look second, Lessen human direct exposure to pollutants and cleaning items, Acknowledge cleaning as an environmental health benefit, Commit to occupational development of cleaning workers, Interact the worth of healthy structures, Minimize chemical, moisture and particle residue when cleaning, Guarantee worker and occupant safety, Contain and reduce all contaminants going into the building, Dispose of cleansing items in environmentally safe methods, Establish and document regular upkeep schedules.