From our inception in 1989 CSI International, Inc. has always been a client focused and results driven organization. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s expectations, includes every employee, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all facets of the organization to make sure that all employees continuously reach or surpass our client’s needs. CSI’s upper management team has committed to organize its Quality Facility Services strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a way of life with full employee participation. Quality for CSI is a challenge of continued improvement, not just an examination protocol. It means supervisors and management must relay a standard of Quality Facility Services every employee follows and trusts. To achieve this goal CSI has created the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality procedures throughout all departments of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for gauging job performance, implementing training programs and acknowledging and exceeding our client’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients receive periodic quality reports via email or print copy. These analysis documents are capable of providing a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Quality Facility Services. Every company has different requirements that demand we customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the attainment of service excellence for the customer. CSI deploys multiple traditional validation tools to ensure that we are consistently delivering the Quality Facility Services promised with uncompromising quality. CSI's ecologically accountable products coupled with our "green" efforts are maintaining the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible items, consisting of low allergenic, non-toxic and biodegradable cleaner, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" helps in decreasing direct exposure to potentially hazardous chemicals that can endanger the health and wellness of building occupants, visitors and the cleansing personnels plus reducing the unfavorable influence on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Occupants, Increase Employee Productivity, Improve Spirits, Reduce Sick days and Associated Health Care Costs, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Product packaging. LEED is an item of the United States Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it follows the governing principles, goals objectives and procedures of the Council, and it continuously gathers input from USGBC subscription and outside specialists whose participation represents a diverse and broad coalition of structure market stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most extensive, reliable and well recognized certification requirement that identifies green structures by style, building and operation from the rest of the market, is a design guideline to move building construction and operation toward sustainability, Is an integrated green structure design training program. Usage of micro fiber mops and cleaning up clothes where applicable, Encouraging customers to use just "Green Sealed" consumables products, Administer center recycling programs, Set up and make use of washer and clothes dryer centers to wash micro fiber mops and clothes where appropriate, Circulation of our survey cards to gather resident feedback so that we can evaluate and improve our procedures and treatments, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning digitally saving where centers approval where possible. CSI can assist you reach LEED Accreditation by carrying out the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.