From the beginning in 1989 CSI International, Inc. has been a client focused and results demanding company. The main reason for our Quality Program is the instillment of quality that focuses on customer’s demands, involves every level of employee, maintains continuous performance levels, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all facets of the organization to make sure that all employees continuously reach or exceed our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Building Management strategy and operations around our customer’s needs, and to develop and strengthen a way of life with high employee participation. Quality for CSI is a task of continuous advancement, not just an inspection program. It means supervisors and management must communicate a standard of Building Management every employee follows and trusts. To reach this high mark CSI has developed the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to pay close attention to the quality procedures throughout all aspects of our business. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for evaluating job performance, implementing training programs and recognizing and surpassing our customer’s expectations. With this in mind CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients receive regular quality reports by email or hard copy. These inspection reports are able to provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Building Management. Every company has unique situations that require us to individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees informed. The outcome is the achievement of service excellence for the customer. CSI deploys many standard validation tools to ensure that we are continually providing the Building Management promised with the best quality. The Green Seal Requirement for Commercial and Institutional Cleansing Providers GS-42, develops environmental requirements for cleaning company of industrial, public, and institutional structures, including in-house and external cleaning services, to produce a green cleansing program that safeguards human health and the environment. The basic takes a systems approach with cleansing. Guidance is offered tools and items utilized for cleaning (what is used for cleaning) and includes staff training and preparation (how cleansing is done). The requirement also consists of focus on ecological improvements that decrease toxicity, waste, and direct exposure to both structure occupants and custodial personnel. The requirement can work as a tool to assist companies begin to do something about it to improve their cleaning service and is available for Green Seal certification. Advantages of G42: Relied on by Purchasers, No Conflict of Interest, Demonstrate Management, Open Doors to New Organisation.