From our start in 1989 CSI International, Inc. has always been a customer oriented and results guided organization. The primary purpose of our Quality Program is the creation of a quality craft that pays particular attention to customer’s expectations, involves every level of employee, maintains continuous performance levels, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are relayed to all facets of the organization to insure that all employees consistently reach or exceed our client’s expectations. CSI’s upper management team has worked to organize its Business Cleaning Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a culture with high employee involvement. Quality for CSI is a challenge of continuous improvement, not just an inspection program. It means supervisors and management must relay a set directive of Business Cleaning Services every employee understands and believes in. To achieve this goal CSI has established the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to pay close attention to the quality process throughout all segments of our business. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for assessing job performance, executing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our customers will get periodic quality reports by email or hard copy. These update overview documents are able to provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Cleaning Services. Every building has different requirements that demand we individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The end result is the achieving of service excellence for the customer. CSI uses multiple traditional validation tools to ensure that we are continually providing the Business Cleaning Services promised with uncompromising quality. CSI's ecologically responsible products coupled with our "green" efforts are preserving the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible items, consisting of low allergenic, non-toxic and naturally degradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" helps in decreasing direct exposure to potentially harmful chemicals that can endanger the health and safety of structure residents, visitors and the cleansing personnels plus decreasing the unfavorable impact on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Increase Employee Efficiency, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Decrease Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Product packaging. LEED is an item of the United States Green Building Council: It is identified with USGBC and supports and advances the Council's mission, it follows the governing principles, objectives objectives and processes of the Council, and it continually garners input from USGBC subscription and outdoors specialists whose involvement represents a varied and broad union of structure industry stakeholders. Management in Energy and Environmental Style-- LEED: Is the most extensive, authoritative and well acknowledged accreditation requirement that identifies green structures by design, building and operation from the rest of the market, is a design guideline to move building construction and operation towards sustainability, Is an integrated green structure style training program. Utilization of micro fiber mops and cleaning up clothes where appropriate, Encouraging clients to use just "Green Sealed" consumables items, Administer facility recycling programs, Set up and use washer and dryer centers to wash micro fiber mops and clothing where relevant, Distribution of our survey cards to collect occupant feedback so that we can examine and enhance our processes and treatments, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning electronically conserving where centers approval where possible. CSI can help you reach LEED Certification by implementing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.