From the beginning in 1989 CSI International, Inc. has been a client focused and quality driven organization. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s demands, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management process, and a set of rules that are coordinated to all facets of the company to insure that all employees continuously meet or exceed our client’s requirements. CSI’s upper management team has worked to organize its Business Cleaning Services strategy and operations to be in line with our customer’s requirements, and to develop and sustain a culture with full employee involvement. Quality for CSI is a process of continuous improvement, not just an examination protocol. It means supervisors and management must enforce a standard of Business Cleaning Services everyone comprehends and has faith in. To achieve this goal CSI has developed the job of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to directly oversee the quality procedures throughout all aspects of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for measuring job performance, implementing training programs and identifying and surpassing our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our clients will get periodic quality reports by email or hard copy. These update overview reports are capable of providing a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Cleaning Services. Every facility has different requirements that demand we individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the attainment of service excellence for the customer. CSI deploys several standard validation tools to guarantee that we are consistently delivering the Business Cleaning Services promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to delivering a clean and healthy working environment for every one of our employees and your building’s tenants. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which lead the building managers of more than 100,000 federally owned or operated buildings globally to start using green cleaning products. Executive Order 13101 also clarified what green cleaning is for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of products that diminish indoor pollution as well as reduce environmental pollution and favor sustainable materials. Preservation of a healthy environment is the joint task of management and employees at every level of the CSI company. Every employee is trained and held responsible to achieve the goal of reducing the exterior’s impact on the local territory and to highlight and exercise environmentally safe, low impact cleaning chemicals and procedures. CSI comprehends that the concept of stewardship-- "the duty for handling, supervising the quality or carrying out, state or condition of an institutional or business structure"- is necessary to the green cleaning viewpoint and essential to the success of our green cleaning program. CSI is devoted to follow a set of stewardship principles that have been established by leaders of the green cleansing motion. These principles will help in our efforts to be good stewards of the structures we service, their occupants, our staff members, and the overall environment. Clean for health very first and appearance second, Decrease human direct exposure to contaminants and cleaning products, Recognize cleaning as an environmental health advantage, Dedicate to occupational advancement of cleaning personnel, Communicate the worth of healthy structures, Reduce particle, chemical and wetness residue when cleansing, Guarantee worker and occupant security, Contain and reduce all pollutants getting in the building, Dispose of cleansing products in environmentally safe methods, Develop and record routine maintenance schedules.