From the beginning in 1989 CSI International, Inc. has always been a customer focused and results guided organization. The motivator behind our Quality Program is the creation of a quality craft that focuses on customer’s expectations, involves every level of employee, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all facets of the organization to make sure that we continuously meet or exceed our client’s expectations. CSI’s upper management team has dedicated themselves to organize its Environmentally Safe Custodial strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a culture with full employee participation. Quality for CSI is a challenge of continuous advancement, not just an observation platform. It means supervisors and management must communicate a set directive of Environmentally Safe Custodial the line worker follows and trusts. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality process throughout all aspects of our company. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for measuring job performance, executing training programs and acknowledging and exceeding our customer’s expectations. With this in mind CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients will get regular quality reports via email or print copy. These analysis reports will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Environmentally Safe Custodial. Every building has different requirements that demand we individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The end result is the achieving of service excellence for the customer. CSI deploys multiple traditional validation tools to ensure that we are continually delivering the Environmentally Safe Custodial promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is dedicated to providing a clean and healthy workplace for every one of our employees and your building’s tenants. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton required the use of green cleaning products by facility managers of more than 100,000 federally owned or operated facilities globally. The Order also established what green cleaning was for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the best use of products that minimize indoor pollution while reducing environmental pollution and favor renewable materials. Maintenance of a healthy environment is the shared task of management and staff at all levels of the CSI company. All employees are trained and held accountable to reach the goal of eliminating the exterior’s impact on the local environment and to stress and practice environmentally safe, low impact cleaning chemicals and practices. CSI comprehends that the principle of stewardship-- "the duty for handling, performing or supervising the quality, state or condition of a industrial or institutional structure"- is essential to the green cleaning viewpoint and integral to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship principles that have actually been established by pioneers of the green cleaning motion. These principles will help in our efforts to be good stewards of the buildings we service, their residents, our workers, and the total environment. Tidy for health very first and appearance 2nd, Minimize human direct exposure to impurities and cleansing products, Recognize cleansing as an environmental health benefit, Dedicate to occupational development of cleaning workers, Communicate the value of healthy structures, Reduce chemical, moisture and particle residue when cleaning, Guarantee employee and resident safety, Contain and minimize all contaminants going into the structure, Dispose of cleaning items in environmentally safe ways, Develop and record regular upkeep schedules.