From the beginning in 1989 CSI International, Inc. has been a client focused and quality guided company. The main reason for our Quality Program is the instillment of quality that focuses on customer’s demands, involves every level of employee, continuously measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all facets of the company to make sure that we consistently reach or exceed our customer’s requirements. CSI’s senior management team has committed to organize its Environmentally Safe Custodial strategy and operations around our customer’s requirements, and to create and strengthen a culture with high employee involvement. Quality for CSI is a challenge of continuous advancement, not just an observation platform. What that means is supervisors and management must communicate a standard of Environmentally Safe Custodial the line worker follows and trusts. To achieve this goal CSI has established the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to directly oversee the quality procedures throughout all segments of our company. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for assessing job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our clients will get periodic quality reports by email or hard copy. These update overview reports are able to provide a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Environmentally Safe Custodial. Every facility has different requirements that require us to customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The result is the attainment of service excellence for the customer. CSI uses several standard validation tools to ensure that we are consistently delivering the Environmentally Safe Custodial promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to providing a clean and healthy workplace for all our employees and your building’s occupants. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which lead the facility managers of more than 100,000 federally owned or operated facilities worldwide to start the use of green cleaning products. The Order also clarified what green cleaning is for the first time, saying that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the best use of products that minimize indoor pollution as well as reduce environmental pollution and favor renewable materials. Maintenance of a healthy environment is the shared job of management and staff at every level of the CSI organization. Every staff member is trained and held accountable to reach the goal of minimizing the exterior’s role on the local territory and to stress and practice environmentally safe, low impact cleaning chemicals and procedures. CSI understands that the concept of stewardship-- "the obligation for managing, supervising the quality or performing, state or condition of an institutional or business structure"- is vital to the green cleaning viewpoint and important to the success of our green cleaning program. CSI is devoted to follow a set of stewardship principles that have actually been developed by leaders of the green cleansing motion. These concepts will assist in our efforts to be excellent stewards of the structures we service, their occupants, our employees, and the overall environment. Clean for health very first and appearance 2nd, Reduce human direct exposure to contaminants and cleaning items, Recognize cleansing as an environmental health benefit, Commit to occupational advancement of cleansing workers, Interact the value of healthy buildings, Lessen chemical, particle and wetness residue when cleansing, Guarantee employee and resident security, Contain and decrease all toxins getting in the building, Dispose of cleansing items in ecologically safe methods, Develop and document routine maintenance schedules.