From the beginning in 1989 CSI International, Inc. has always been a client focused and quality guided organization. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s expectations, includes employees at all levels, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of rules that are coordinated to all departments and levels of the organization to make sure that all employees consistently meet or surpass our client’s needs. CSI’s upper management team has worked to organize its Corporate Services strategy and operations to be in line with our customer’s requirements, and to develop and sustain a culture with full employee participation. Quality for CSI is a process of continuous enhancement, not just an examination protocol. What that means is supervisors and management must communicate a set directive of Corporate Services everyone comprehends and has faith in. To achieve this goal CSI has established the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to directly oversee the quality procedures throughout all departments of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for gauging job performance, executing training programs and identifying and surpassing our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our clients will get regular quality reports by email or hard copy. These analysis documents are capable of providing a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Corporate Services. Every building has unique challenges that demand we customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the achieving of service excellence for the client. CSI uses multiple traditional validation tools to ensure that we are continually providing the Corporate Services promised with the best quality. CSI's environmentally responsible products paired with our "green" initiatives are maintaining the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible products, consisting of low allergenic, non-toxic and biodegradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning up "green" helps in decreasing direct exposure to potentially damaging chemicals that can endanger the health and safety of structure occupants, visitors and the cleaning staffs plus reducing the negative impact on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Boost Employee Efficiency, Improve Spirits, Reduce Sick days and Associated Healthcare Costs, Decrease Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Packaging. LEED is a product of the United States Green Structure Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing principles, goals goals and processes of the Council, and it continually amasses input from USGBC subscription and outdoors experts whose participation represents a varied and broad coalition of structure industry stakeholders. Management in Energy and Environmental Style-- LEED: Is the most extensive, reliable and well acknowledged accreditation standard that identifies green buildings by design, construction and operation from the remainder of the market, is a design standard to move structure construction and operation towards sustainability, Is an integrated green structure design training program. Utilization of micro fiber mops and cleaning clothing where relevant, Encouraging customers to utilize just "Green Sealed" consumables products, Administer facility recycling programs, Set up and make use of washer and clothes dryer centers to launder micro fiber mops and clothing where applicable, Distribution of our study cards to gather occupant feedback so that we can examine and improve our procedures and procedures, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing digitally saving where centers approval where possible. CSI can help you reach LEED Accreditation by implementing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.