From our inception in 1989 CSI International, Inc. has been a customer focused and quality demanding organization. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes every employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of disciplines that are relayed to all departments and levels of the company to make sure that we consistently reach or surpass our client’s requirements. CSI’s upper management team has dedicated themselves to organize its Safe Cleaning Services strategy and operations around our customer’s needs, and to develop and strengthen a way of life with full employee involvement. Quality for CSI is a task of continued enhancement, not just an examination protocol. It means supervisors and management must communicate a set directive of Safe Cleaning Services every employee comprehends and has faith in. To meet this challenge CSI has established the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to focus on the quality procedures throughout all departments of our company. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our top levels for evaluating job performance, executing training programs and acknowledging and exceeding our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our clients receive periodic quality reports by email or hard copy. These update overview documents are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Cleaning Services. Every company has unique challenges that demand we individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the attainment of service excellence for the client. CSI deploys multiple traditional validation tools to ensure that we are consistently providing the Safe Cleaning Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to delivering a clean and healthy workplace for every one of our staff and your building’s occupants. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which required the building managers of more than 100,000 federally owned or operated buildings worldwide to begin using green cleaning products. The Order also clarified what green cleaning is for the first time, communicating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of products that minimize indoor pollution as well as reduce environmental pollution and favor sustainable materials. Maintaining of a healthy workplace is the joint responsibility of supervisors and staff at all levels of the CSI organization. Every staff member is trained and held responsible to reach the goal of minimizing the exterior’s impact on the local territory and to stress and exercise environmentally safe, low impact cleaning chemicals and procedures. CSI understands that the idea of stewardship-- "the obligation for managing, monitoring the quality or performing, state or condition of an institutional or commercial building"- is essential to the green cleansing point of view and integral to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship concepts that have actually been developed by leaders of the green cleansing movement. These concepts will assist in our efforts to be good stewards of the structures we service, their residents, our workers, and the overall environment. Clean for health first and appearance second, Reduce human direct exposure to pollutants and cleansing items, Recognize cleaning as an ecological health benefit, Dedicate to occupational advancement of cleaning personnel, Communicate the worth of healthy buildings, Decrease chemical, particle and wetness residue when cleaning, Make sure worker and resident safety, Contain and reduce all contaminants entering the structure, Dispose of cleansing products in ecologically safe methods, Establish and record regular maintenance schedules.