From our start in 1989 CSI International, Inc. has always been a customer oriented and quality demanding company. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, involves every level of employee, continuously measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of rules that are coordinated to all departments and levels of the company to make sure that we continuously reach or surpass our customer’s expectations. CSI’s upper management team has dedicated themselves to organize its Environmentally Safe Janitorial strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a culture with high employee participation. Quality for CSI is a task of continuous advancement, not just an observation platform. What that means is supervision and management must communicate a standard of Environmentally Safe Janitorial everyone follows and trusts. To meet this challenge CSI has developed the job of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality procedures throughout all departments of our company. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for assessing job performance, executing training programs and acknowledging and exceeding our customer’s expectations. With these things in mind CSI has developed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our clients will get regular quality reports via email or print copy. These update overview documents will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Environmentally Safe Janitorial. Every facility has different requirements that require us to individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The result is the attainment of service excellence for the client. CSI deploys multiple traditional validation tools to ensure that we are continually providing the Environmentally Safe Janitorial promised with the best quality. CSI's ecologically responsible items combined with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green uses just eco-responsible items, consisting of low allergenic, non-toxic and naturally degradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning "green" assists in minimizing direct exposure to potentially hazardous chemicals that can endanger the health and safety of building residents, visitors and the cleansing staffs plus lowering the unfavorable impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Increase Employee Productivity, Improve Morale, Reduce Sick days and Associated Health Care Costs, Minimize Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Bundle Waste with Recyclable Product packaging. LEED is an item of the U.S. Green Structure Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing principles, objectives objectives and procedures of the Council, and it continually garners input from USGBC subscription and outdoors professionals whose participation represents a varied and broad union of building market stakeholders. Management in Energy and Environmental Design-- LEED: Is the most extensive, authoritative and well recognized accreditation requirement that identifies green buildings by style, building and operation from the remainder of the market, is a style guideline to move structure construction and operation toward sustainability, Is an integrated green building design training program. Usage of micro fiber mops and cleaning up clothing where applicable, Encouraging clients to use only "Green Sealed" consumables items, Administer facility recycling programs, Install and make use of washer and dryer centers to launder micro fiber mops and clothing where applicable, Circulation of our survey cards to gather resident feedback so that we can examine and enhance our procedures and procedures, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing digitally saving where centers approval where possible. CSI can assist you reach LEED Certification by implementing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.