From the beginning in 1989 CSI International, Inc. has been a client focused and results demanding organization. The main reason for our Quality Program is the instillment of quality that pays particular attention to customer’s needs, involves every level of employee, continuously measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all facets of the company to make sure that all employees continuously reach or exceed our client’s requirements. CSI’s senior management team has worked to organize its Single Owner Building Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a way of life with high employee participation. Quality for CSI is a challenge of continuous enhancement, not just an inspection program. It means supervisors and management must relay a standard of Single Owner Building Services everyone understands and believes in. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to pay close attention to the quality procedures throughout all aspects of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for assessing job performance, executing training programs and identifying and exceeding our client’s expectations. With this in mind CSI has developed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our customers receive regular quality reports by email or hard copy. These update overview documents will provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Single Owner Building Services. Every building has unique challenges that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The end result is the achievement of service excellence for the client. CSI uses several traditional validation tools to guarantee that we are consistently providing the Single Owner Building Services promised with uncompromising quality. CSI's ecologically accountable products paired with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible products, including low allergenic, non-toxic and naturally degradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning "green" assists in decreasing direct exposure to possibly harmful chemicals that can threaten the health and safety of building residents, visitors and the cleansing personnels plus reducing the negative impact on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Increase Employee Productivity, Improve Spirits, Reduce Sick days and Associated Health Care Costs, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Bundle Waste with Recyclable Packaging. LEED is a product of the U.S. Green Structure Council: It is related to USGBC and supports and advances the Council's mission, it is consistent with the governing principles, goals objectives and processes of the Council, and it continually gathers input from USGBC subscription and outside experts whose participation represents a diverse and broad union of structure market stakeholders. Management in Energy and Environmental Design-- LEED: Is the most substantial, reliable and well recognized accreditation standard that differentiates green buildings by style, construction and operation from the rest of the market, is a design guideline to move structure construction and operation towards sustainability, Is an integrated green structure style training program. Utilization of micro fiber mops and cleaning clothes where relevant, Encouraging customers to use just "Green Sealed" consumables products, Administer center recycling programs, Set up and use washer and dryer facilities to launder micro fiber mops and clothing where applicable, Circulation of our survey cards to gather resident feedback so that we can assess and enhance our procedures and treatments, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning digitally conserving where facilities approval where possible. CSI can help you reach LEED Accreditation by carrying out the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.